To report an outage call: 800-558-1580

Outage Text Reporting 

The Cooperative Resource Center (CRC) is the off-site call center that handles outage reports from Bluestem Electric Cooperative members after normal business hours. Bluestem has now contracted with CRC to also extend a text messaging feature - Outage Texting - to members, should they lose power to their electric service.  

Bluestem members who have a mobile phone with texting capabilities and have that phone number listed on their Bluestem account can utilize Outage Texting. Members will receive automated responses to confirm the report has been received and, another text, when power is restored. If a member has difficulties with the text messaging, they can still call the outage numbers listed above. Messaging and data rates may apply. 

Report an Outage Via Text

1. Text the word 'outage' to 55050 
2. If you have multiple accounts, CRC will text back and request for you to choose which account you are reporting an outage on.
3. When CRC receives your message they will auto respond with: Outage Reported Successfully
4. When power is restored another message is sent out: Power in your area has been restored. If you are still out, please call (866) 218-2438.

Set Up Outage Text Reporting

  1. Check with Blueste Electric Office to make sure your cell phone number is listed on your account. 
  2. Text 'outagestatus' to 55050 to opt in.

TERMS OF SERVICE AGREEMENT 

This Agreement amends and supplements any pre-existing agreement between Customer and Bluestem Electric Cooperative Inc. (Bluestem).  
In addition to any other methods specified in the Agreement, Customer may report service outages to Bluestem by text message to 55050. Customer shall be responsible for any and all expenses and costs incurred by Bluestem (including the cost of dispatching Bluestem personnel) as a result of a false report of a service outage and shall pay the same within 30 days of invoice by Bluestem.  
These text messages are processed automatically and not read by a person. If you have a life threatening emergency please call 911. If there is other information related to your outage that would be important for Bluestem to be aware of, please call in your outage by phone and relay that information to an operator.  By opting into outage reporting via text message Customer is also opting into any future text based communication between Bluestem and Customer whether or not it is outage related.        
Dated: July 1, 2017 and effective upon acceptance by Customer