Cold Weather Rule
The provisions of the Cold Weather Rule establish the disconnection procedures for any residential customer of the Cooperative throughout the cold weather period, which extends from November 1st through March 31st of each year. Highlights of the rule are as follows:
- The temperature must be 35 or above within the next 24 hour period
- Bluestem will make a telephone call attempt the day prior to disconnection
- Bluestem will make a personal contact attempt (knock on door) on the day of disconnection
If you require assistance with paying your utility bill, please dial 211 (toll free, statewide, 24 hours, 7 days a week). Outside of Kansas (or in areas where 211 is unavailable), call 1-888-413-4327. Or go to www.211kansas.org. Provide your zip code and say that you need “utility assistance.” You will receive a list of the agencies in your area that might be able to provide assistance to you.